This page applies to accounts created in the PepWow Android app, operated by DS Venture Labs Ltd.
How to request deletion
- Email us from the address registered to your PepWow account.
- Use the subject PepWow account deletion request.
- Include only your registered email address. Never send your password, bank login or identity documents.
If the button does not open your email app, write to pepwow.business@gmail.com.
What will be deleted
After verifying the request, we will delete the Firebase Authentication account, user profile and associated verification history. Personal delivery and support information will be deleted or anonymised where it is no longer required.
Information we may retain
Limited transaction, security or fraud-prevention records may be retained where required by law or necessary to resolve an active payment, delivery, return or dispute. Retained information is restricted and deleted or anonymised when the applicable retention period ends.
We aim to acknowledge requests within seven days and complete verified deletion requests within 30 days. We may contact the registered email address only when necessary to confirm account ownership or clarify an active transaction.